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Customer Care
Creating an account
By creating an account you will be able to shop faster and track your order once it has been placed. You can also create a wish-list and sign-up for our BITCHY newsletter packed with store news, events, promotions and shit hot style!
If you want to keep your fingers on the pulse on style news as it breaks then we suggest you join the BITCHY family by creating an account or signing-up for our RSS Blog feeds. We'll be bringing you the very best of street, club and festival style as well as interviews with Fashion's movers and shakers.
Payment
We currently accept payments through Paypal only which means you can use multiple funding options and send payment securely without sharing any financial information. It is no longer necessary to set-up a Paypal account to use this method of payment. When you reach the Paypal page you can select to pay without an account on the LHS.
Delivery
We ship daily. You will be sent an email once your order has been despatched. Please be advised that customers are responsible for any local customs or duties incurred.
UK Orders
All orders will be sent Royal Mail recorded delivery which means you will be required to sign for the delivery. You can expect to receive your item within two days of despatch. Please be aware that Bitching and Junfood will not be held responsible for any delays incurred by Royal Mail. If you are not at home when the delivery is made, you will be left a Royal mail calling card indicating which local Post Office your item has been delivered to. The package must be collected within 14 days with proof of ID otherwise it will be returned to our offices and your order will be refunded. Items returned to us can be re-delivered at your own cost. If we do not receive the order back, we cannot issue a refund.
International Orders
International orders will be sent Airmail International signed for. Delivery times are 3 days for Western Europe and 4 days for Eastern Europe. Worldwide 5-7 days depending on your local services. Should you be absent at the time of delivery you will be left a calling card by your postal service indicating which local Post Office or depot your item has been delivered to. Please pick the item up within the time-scale outlined, otherwise the delivery will be returned to Bitching and Junkfood. If this happens then the item will be re-listed.
If you wish to track your order you can also e-mail info@bitchingandjunkfood.com.
| Weight | 0g to 500g | 500g to 1kg | 1kg to 2kg | 2kg to 2.5kg | 2.5kg to 3kg | 3kg to 3.5kg | 3.5kg to 4kg | 4kg to 4.5kg | 4.5kg to 5kg |
| UK | £3.50 | £3.50 | £5.00 | £5.00 | £5.00 | £5.00 | £5.00 | £5.00 | £5.00 |
| EU | £5.50 | £8.00 | £10.00 | £15.00 | £20.00 | £22.50 | £25.00 | £27.50 | £30.00 |
| WW | £7.00 | £12.00 | £18.00 | £25.00 | £30.00 | £30.00 | £30.00 | £30.00 | £30.00 |
Cancellations and Refunds
We go to great effort to describe and size all items correctly however we do offer refunds to keep our BITCHY girls happy. If you wish to return an item please contact us by e-mail within 7 days of receipt of item to advise of same. We can only issue refunds on goods that are in the same condition as they were sent and once the original Bitching and Junkfood tag is still attached. Customers must send returns through traceable mail as Bitching and Junkfood cannot issue refunds on items misplaced in transit. We can only refund the cost of return if the item has not been accurately described.
It is possible to cancel an order once it has not been despatched. Please e-mail us asap regarding same and we will refund you the full amount. If order has been despatched already you will need to return item at your own expense for a full refund.
As stated in our terms and conditions, all items are subject to availability. We do our best to ensure that everything listed on the website is in stock but there may be occasional instances in which the order is not available. In this case we will inform of same and your order will be refunded.
Unfortunately we are not able to accept exchanges. You will need to return your order for a full refund and place a separate order for the new item.
Returns should be sent to:
Bitching and Junkfood
Netil House
1-7 Westgate Street
Studio 113
London, E8 3RL
United Kingdom
